I have created a queue where the calls from external should comes on .in this queue i have 3 agents.
the process that i want too implement is ::
check if agent is available , if yes try to reach him for max 15s , if the agent does not takes the call go to the queue again and call the next availaible agent .
if no one respond or all the agent are busy , hang up .
would you please assist me in this configuration .
the main problem for me is how can I forward the call to another agent if the first available agent does not takes the call .