Call the next agent

1

Hello ,

I have created a queue where the calls from external should comes on .in this queue i have 3 agents.
the process that i want too implement is ::
check if agent is available , if yes try to reach him for max 15s , if the agent does not takes the call go to the queue again and call the next availaible agent .

if no one respond or all the agent are busy , hang up .

would you please assist me in this configuration .
the main problem for me is how can I forward the call to another agent if the first available agent does not takes the call .

Best regards.

2

Take a look at the ring strategy option.

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3

I suggest you reading this documentation https://wiki.freepbx.org/display/FPG/Queues+Module+User+Guide

Take a look at: Ring Strategy, Skip Busy, Capacity Options etc.

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