I have a customer with a good question.
This customer has 4 business places with 4 DIDs. They want all DIDs to be answered by the same IVR (For Sales press 1, for Service, press 2, etc.)
For all DIDs, I add a prefix to identify which DID was called (ex: Mtl-,Laval-, etc). This way, the person answering knows where the call is from.
Here is the tricky part:
For every option in the IVR, the destination has to be different for all 4 DIDs.
If caller called DID 4501234567 and chose option 1, call Ring Group A
If caller called DID 5141234567 and chose option 1, call Ring Group B
and so on.
I know I can do this by creating one IVR for every DID, but I don’t wan’t to do this. With all the Callflow and TimeConditions I have to check, it will get out of hands.
Is there a function that can “check” the called DID or caller Id prefix and route the call accordingly, but only after pressing an option in an IVR ? It’s like using an Inbound Rule, but after an IVR option is pressed. Is that possible ?
Thanks in advance for any help or advice you can provide, I’m scratching my head here !