Call ringing directly to extension for +1 days

[robgtelikin]

We have a call that is not in any queue, but is ringing a direct extension, and has been for more than a day. I guess this is a Phantom Call?

Is there a way, either in FOP, command line, or sql query to delete this call?

We prefer not to reboot the server in the middle of the day, and we don’t want to wait until tonight.

Thanks,
Rob

[PitzKey (Itzik)]

I am not sure what you mean by a call ringing for a day +.

Do you have multiple calls to one extension? Phantom/Ghost calls? If so, it’s not a single call, and I don’t know how “deleting the call” would help. You need to lock down 5060, or at least not Allow Anonymous Inbound SIP Calls.

If that’s not the case, and you are looking how to hang up a channel from cli.

Then, from Asterisk CLI:

core show channels

find the channel name
and then:

channel request hangup <name>

[robgtelikin]

No, not multiple calls, but multiple days.

There is one call that is not connecting to the extension (822) it is trying to reach.

It has been showing that it is ringing that extension, yet, the phone does not see the call.

There are records being created in the cdr table for this call.

I have run channel request hangup, but I get an error.