Call Recordings not showing up anywhere on GUIs

FreePBX Applications / Modules
1

For some reason, my system is not recording calls (or at least, they aren’t in the CDR Report or in the UCP) as of 6/9/2023. I think it might have to do with automatic updates that happen over the weekend on 6/1/2023. Here’s the log of the auto-updates:

Module(s) requiring upgrades: endpoint, findmefollow, paging,
recording_report, restapps, sipstation, userman
Upgrading module ‘endpoint’ from 16.0.80.8 to 16.0.80.12
Module endpoint successfully downloaded in 16 seconds
Upgrading module ‘findmefollow’ from 16.0.20 to 16.0.21
Module findmefollow successfully downloaded in 1 seconds
Upgrading module ‘paging’ from 16.0.12 to 16.0.13
Module paging successfully downloaded in 3 seconds
Upgrading module ‘recording_report’ from 16.0.30 to 16.0.31
Module recording_report successfully downloaded in 2 seconds
Upgrading module ‘restapps’ from 16.0.34.22 to 16.0.34.23
Module restapps successfully downloaded in 1 seconds
Upgrading module ‘sipstation’ from 16.0.25 to 16.0.26
Module sipstation successfully downloaded in 1 seconds
Upgrading module ‘userman’ from 16.0.42 to 16.0.43
Module userman successfully downloaded in 1 seconds
All upgrades completed successfully!

I haven’t found any of these being discussed on the forum here as causing a problem (ie recording_report module with a bug), but maybe I didn’t search with the right keywords?

Thanks

2

Can you test if recordings are working at all by making a call to a cell phone and hitting *1 when during the call to see if the manually forced recording shows up as expected?

3

Audio voice says, “Access Denied”. Good call. Now what?

4

You’ll need to provide some logs from the asterisk log but it could be just a matter of permissions. SSH into the box and run fwconsole chown and see if it works after that.

5

Are the calls themselves being logged in CDR Reports?

6

I successfully ran fwconsole chown like you suggested, but that doesn’t seem to have made a difference yet.

7

Even after running fwconsole chown like suggested above, the CDR report is empty after 6/9/2023.

8

https://community.freepbx.org/t/no-cdr-reports-output-generation-after-freepbx-update-to-16-0-40-3

1 Like
9

As Igor has just posted, check Advanced Settings > CDR logging. Enable to Yes.

10

Thanks! I didn’t know that “CDR” was my keyword that I should have been searching for. That did it!

11

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.