Call Recordings Download Link Not Working

In when I select the download link next to a call recording it opens up a duplicate window/tab in my browser but does not download any recording. I’ve tried multiple browsers and recordings.

Where in the GUI are you attempting to download? CDR? CEL? CR Reports? UCP?

CR Reports

There have been some changes recently to CR Reports, so if upgrading to edge doesn’t resolve, open a commercial module ticket. Current edge ver is

I’ll give it a shot. What is the short hand for that module when going edge?


fwconsole downloadinstall recording_report --tag

revert to stable if necessary:

fwconsole downloadinstall recording_report  -f --stable
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Thank you. Looks like I have to go to edge on framework as well to obtain the edge on CR Reports

fwconsole ma downloadinstall framework --tag

revert with:

fwconsole ma downloadinstall framework -f --stable

fwconsole ma downloadinstall recording_report --tag

That fixed the download issue. Thank you!

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