Call recording timestamps are off causing them not to show in the call monitor

General Help
1

Hello,

Call Monitor issue.

Call recording timestamps are off, usually by one second but it causes the link to the recordings to not be displayed. This is not a problem with all of them but most don’t show. We keep a 45 day archive and still have about 67,000 recordings so I need to keep EXACT_MATCH on. I can search and find all missing recordings from the cli but

Does anybody know where the sql/system call is so I can modify it to not match on the seconds. I am new to all this and have inherited this beast so lacking in a bit of info.

Otherwise, great system.

Thanks in advance,

Scottb

2

Update: found the correct callmonitor.module and CALLMONITOR_AGGRESSIVE_MATCHING

CALLMONITOR_AGGRESSIVE_MATCHING “on” did not give enough range to be helpful.

Will work out different matching pattern.