Call Recording Reports Module shows no information

We have purchased the Call Recording but the screen does not show any calls. We do not have any errors. As a note our call recordings are not saved to /etc/asterisk/monitor but to monitor in a different location. That works fine. I don’t know if we need to set the path for the reports tool too and if so where. There is nothing listed in the documentation for the module.

@tonyclewis can correct me if I am wrong but I believe this is statically set.

You may add a improvement request for to make this dynamic at

One possible solution may be to make /var/spool/asterisk/monitor a symbolic link to your directory.


I have a similar problem in the beta! The screen module Call Reordings is blank.

Are you using an alternate recordings location?

Yeap! I Have in extensions_custom.conf this:

exten => _X.,1,Progress()
same => n,Set(CALLFILENAME=${CALLERID(num)}.${STRFTIME(${EPOCH},%Y%m%d-%H%M%S)}.${UNIQUEID})
same => n(check),Set(__MON_FMT=${IF($["${MIXMON_FORMAT}"=“wav49”]?WAV:${MIXMON_FORMAT})})
same => n,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
same => n(inicia),Dial(Dongle/tim/041${EXTEN},60,tTL(3600000))
same => n(desliga),Hangup()