Call problems

General Help
1

Hello,

we have very frequent problems with our FreePBX. Users experience call drop during conversation. In logs we can found such errors. What can be cause of this?

[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘DIALSTATUS’ will be blank.

[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘DIALSTATUS’ not set to ‘ANSWER’.
[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘DIALSTATUS’ will be blank.

[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘DIALSTATUS’ not set to ‘ANSWER’.

[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘CHECK_HHO’ not set to ‘TRUE’.
[2022-07-26 15:03:29] ERROR[20771][C-0000535f] func_global.c: Channel ‘SIP/trunk-xxxxxx’ not found! Variable ‘CHECK_HHO’ will be blank.

2

Isolating a single log line will probably not help much. You can share an entire trace using pastebin using the instructions here: https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

I have never heard of this channel variable (nor has google) which hints you have some custom dialplan doing things. If so, stating how you’ve modified things up front is necessary.

3

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