We are trying to set up our system so that the operator can work from home. This is currently set up the following way: Inbound route goes directly to the operator. The operator extension is set up with a follow-me list, which rings her cell phone, and if there is no answer, it goes to the IVR. That works OK.
What we don’t seem to be able to set up is a outing back from the cell phone to an extension. For example, let’s say the operator works from home and receives a call there. The call is for an employee who is in the office, let’s say on extension 123. We would like to set it up so that the operator can receive the call, and upon identifying that the call is for a specific employee, forward the call to the correct extension. Is that possible, and if so, how do we set that up?