flag
(Flag Support)
July 9, 2020, 8:41pm
1
Hi,
I would like unanswered incoming calls from outside to be forwarded to a queue, it’s possible?
I have currently set a custom destination “from-did-direct,${FROM_DID:-3},1”, as suggested by @lgaetz in …default-inbound-route-to-matching-extensions/57539/13
I set up a “return” in the custom destination but it does not work, probably because the from-did-direct context doesn’t end with return()
Thank you in advance
Andrea
lgaetz
(Lorne Gaetz)
July 9, 2020, 9:51pm
2
Using a custom dest with that particular context will never reach the return destination. It may help if you describe your goal in more detail.
flag
(Flag Support)
July 13, 2020, 9:04am
3
Hello,
Thanks for the reply.
I would like to make sure that when a call comes from outside (from-pstn) if the user does not answer it is diverted to a queue.
I could do a custom context like this:
from-pstn-custom, $ {FROM_DID: -3}, 1
[From-pstn-custom]
exten => _XXX, 1, Dial (SIP / $ {EXTEN}, 20,)
exten => _XXX, n, Goto (s - $ {DIALSTATUS}, 1)
exten => s-NOANSWER, 1, Queue (200)
exten => s-BUSY, 1, Busy
exten => s-CHANUNAVAIL, 1, Hangup
exten => s-CONGESTION, 1, Congestion
but so I lose all the features of freepbx, for example the management of call transfer via * 72.
I’d like to have a 100% GUI solution
thank you
lgaetz
(Lorne Gaetz)
July 13, 2020, 10:58am
4
Inbound call -> Ring Group -> Queue
Your ring group will just be a single extension.
flag
(Flag Support)
July 13, 2020, 2:18pm
5
thanks, great idea
I created a 97201 group with the 201 extension inside
but when the call went to the custom destination “from-did-direct, $ {FROM_DID: -3}, 1” gave me this error
sent to invalid extension but no invalid handler: context, exten, priority = from-did-direct, 97201.1
to keep the custom destination and not make an inbound route for each extension, I modified it like this:
“from-internal, $ {FROM_DID: -3}, 1”
do you think it’s correct?
thank you
Andrea
system
(system)
Closed
July 20, 2020, 2:18pm
6
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