I have a legal office, with three assistants.
Assistant 1 is Ext 328
Assistant 2 is Ext 324
Assistant 3 is Ext 325
All three of these extensions are in a ring group: 1003
All forwarding is being done from the phones which are Polycom VVX 410’s
We’re noticing forwarding loops if 2 of the assistants are out, and forward their phones to the ringgroup 1003. The one remaining assistant will see several copies of the same call “stack up” on the display.
I tried creating individual ring groups for each assistant, that only includes the other two assistants, but this will cause the same problem if 2 of the assistants are out at the same time.
For now, I have instructed them to forward to the lone remaining extension if 2 of them are out.
I don’t see the same behavior if I change the phones out to older polycom 550 handsets…
Am I missing something with my provisioning on the 410 phones?
The log on the server is showing this - over and over, depending on how long we let it ring.
[2019-08-30 10:19:48] VERBOSE[33836][C-00006031] pbx.c: Executing [s@macro-dial-one:53] ExecIf(“DAHDI/i1/2084512503-42b5”, “0?Set(D_OPTIONS=trwWg)”) in new stack
[2019-08-30 10:19:48] VERBOSE[33836][C-00006031] pbx.c: Executing [s@macro-dial-one:54] Dial(“DAHDI/i1/2084512503-42b5”, “SIP/328,15,trwWb(func-apply-sipheaders^s^1)”) in new stack
[2019-08-30 10:19:48] VERBOSE[33836][C-00006031] app_dial.c: Now forwarding DAHDI/i1/2084512503-42b5 to ‘Local/1025@from-internal’ (thanks to SIP/328-0000a19e)
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] pbx.c: Executing [s@macro-user-callerid:2] Set(“Local/1025@from-internal-000010cb;2”, “AMPUSER=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] pbx.c: Executing [s@macro-user-callerid:4] ExecIf(“Local/1025@from-internal-000010cb;2”, “1?Set(REALCALLERIDNUM=2084512503)”) in new stack
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] pbx.c: Executing [s@macro-user-callerid:37] Set(“Local/1025@from-internal-000010cb;2”, “CALLERID(number)=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] pbx.c: Executing [s@macro-user-callerid:41] Set(“Local/1025@from-internal-000010cb;2”, “CDR(cnum)=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33836][C-00006031] app_dial.c: Local/1025@from-internal-000010cb;1 is making progress passing it to DAHDI/i1/2084512503-42b5
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] pbx.c: Executing [s@sub-record-check:18] NoOp(“Local/1025@from-internal-000010cb;2”, “Generic rg Recording Check - 2084512503 1025”) in new stack
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] res_agi.c: dialparties.agi: Caller ID name is ‘GRANGEVILLE ID’ number is ‘2084512503’
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/324 to 2084512503
[2019-08-30 10:19:48] VERBOSE[33915][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/325 to 2084512503
[2019-08-30 10:19:48] VERBOSE[33917][C-00006031] pbx.c: Executing [s@macro-user-callerid:2] Set(“Local/1026@from-internal-000010cc;2”, “AMPUSER=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33917][C-00006031] pbx.c: Executing [s@macro-user-callerid:4] ExecIf(“Local/1026@from-internal-000010cc;2”, “1?Set(REALCALLERIDNUM=2084512503)”) in new stack
[2019-08-30 10:19:48] VERBOSE[33917][C-00006031] pbx.c: Executing [s@macro-user-callerid:37] Set(“Local/1026@from-internal-000010cc;2”, “CALLERID(number)=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33917][C-00006031] pbx.c: Executing [s@macro-user-callerid:41] Set(“Local/1026@from-internal-000010cc;2”, “CDR(cnum)=2084512503”) in new stack
[2019-08-30 10:19:48] VERBOSE[33917][C-00006031] pbx.c: Executing [s@sub-record-check:18] NoOp(“Local/1026@from-internal-000010cc;2”, “Generic rg Recording Check - 2084512503 1026”) in new stack
[2019-08-30 10:19:49] VERBOSE[33917][C-00006031] res_agi.c: dialparties.agi: Caller ID name is ‘GRANGEVILLE ID’ number is ‘2084512503’
[2019-08-30 10:19:49] VERBOSE[33917][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/324 to 2084512503
[2019-08-30 10:19:49] VERBOSE[33917][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/328 to 2084512503
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] pbx.c: Executing [s@macro-user-callerid:2] Set(“Local/1025@from-internal-000010cd;2”, “AMPUSER=2084512503”) in new stack
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] pbx.c: Executing [s@macro-user-callerid:4] ExecIf(“Local/1025@from-internal-000010cd;2”, “1?Set(REALCALLERIDNUM=2084512503)”) in new stack
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] pbx.c: Executing [s@macro-user-callerid:37] Set(“Local/1025@from-internal-000010cd;2”, “CALLERID(number)=2084512503”) in new stack
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] pbx.c: Executing [s@macro-user-callerid:41] Set(“Local/1025@from-internal-000010cd;2”, “CDR(cnum)=2084512503”) in new stack
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] pbx.c: Executing [s@sub-record-check:18] NoOp(“Local/1025@from-internal-000010cd;2”, “Generic rg Recording Check - 2084512503 1025”) in new stack
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] res_agi.c: dialparties.agi: Caller ID name is ‘GRANGEVILLE ID’ number is ‘2084512503’
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/324 to 2084512503
[2019-08-30 10:19:49] VERBOSE[33921][C-00006031] res_agi.c: dialparties.agi: dbset CALLTRACE/325 to 2084512503