Hi, please tell me can i forward incoming call before i pick up the phone? Maybe exist certain phones with this functionality, or i can do it from freepbx?
You can use call forwarding which can be managed in UCP or by the feature codes *72 & *73.
Or you can use FollowMe.
With that said, if you want calls from a specific DID or option to be routed to an external number, then you can use create a Misc Destination which dials the external number.
I want to redirect any incoming calls before i pick up phone, not after, it’s possible? E.x Incoming call, i see it, but can’t answer at this time, or don’t want it and i want to redirect this call to another manager, but not pick up phone.
Some phones give you a forward button while your phone is ringing. Sangoma Phones has that feature.
- Call rings your phone
- You don’t want to answer
- You press the forward button
- Enter the destination where you want to forward this call
- Press send.
Thanks for answer
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