I have a user with 2 Identities on a SNOM 360 phone. He recently set CFU on both lines to forward to an external (cell) number. Upon return from vacation (how much of a vacation can it be if you forward your calls) he successfully removed the CFU from his primary identity but cannot disable it on the second.
I have monitored asterisk and here is exactly what happens when his number is dialed internally:
Verbosity is at least 2
dialparties.agi: Starting New Dialparties.agi
== Parsing ‘/etc/asterisk/manager.conf’: Found
== Parsing ‘/etc/asterisk/manager_additional.conf’: Found
== Parsing ‘/etc/asterisk/manager_custom.conf’: Found
== Manager ‘admin’ logged on from 127.0.0.1
dialparties.agi: Caller ID name is ‘Help Desk’ number is '7299’
dialparties.agi: Methodology of ring is 'ringallv2’
dialparties.agi: Extension 7301 has call forward set to XXXXXXXXXX (NUMBER REMOVED TO PROTECT PRIVACY)
== Manager ‘admin’ logged off from 127.0.0.1
recordingcheck|20080403-135945|1207245585.2025: No AMPUSER db entry for XXXXXXXXXX (NUMBER REMOVED TO PROTECT PRIVACY)#. Not recording
dialparties.agi: Starting New Dialparties.agi
== Parsing ‘/etc/asterisk/manager.conf’: Found
== Parsing ‘/etc/asterisk/manager_additional.conf’: Found
== Parsing ‘/etc/asterisk/manager_custom.conf’: Found
== Manager ‘admin’ logged on from 127.0.0.1
dialparties.agi: Caller ID name is ‘Help Desk’ number is '7299’
dialparties.agi: Methodology of ring is ‘none’
Is there an obvious answer here and if not what are the suggested troubleshooting techniques? How can I manually disable the CFU?
Thanx in advance!