FreePBX 17 w/latest updates
Receptionist turns on call forward to another extension while she is away from her desk. She returns and finds that CF was off and she missed a bunch of calls. After testing it seems after 1 incoming call CF turns itself off. How does she get to stay on until she turns it off?
How is the call forwarding being activated?
We have a Call Forward button programmed on her Horizontal Soft Keys.
Function: Forward
Label: Call Forward
Value: 1002
So this is programmed at the phone? What model phone is this because this is device related.
ClearlyIP CIP270 phone on a FreePBX 17 system with all the ClearlyIP modules.
You may want to get in touch with them about it. You’re setting up the phone to forward calls when it receives them. If it is disabling the forwarding then you need to figure out why.
Correct. Exactly why I posted on a forum …
Thank you. I did open a ticket and they did a great job trying to replicate it but so far can not. Something must be unique to this install. Do you know of a checkbox somewhere that might control this? I have not found one yet.
Is this isolated to a single user/phone? Or can you replicate it on all of your ClearlyIP phones?
If it’s just the single phone… can you wipe the config and start fresh? For something weird like this that can’t be replicated by ClearlyIP, that would be my personal next step.