Call flow in IVR decision by caller id?

[kenn10]

Research the Dynamic Routes module.

Using Dynamic Routes for Call Flow Control

The Call Flow Control module works great for giving user control over how calls get branched, provided you have exactly two destinations. Once you have more than 2 destinations, the CFC module technically can work by chaining them together, but doesn’t work well at all for that. Branching call flow based on a condition is what Dynamic Routes does best, and it can easily handle multiple destinations. Over this past long holiday weekend, I tested this setup. For this use case, suppose you have so…