Call disconnected

General Help
1

Guys, I am having calls spontaneously disconnect. This just started today. Nothing changed to the best of my knowledge. I have attached two call logs below. Can anyone see any reason these calls are disconnecting?

Thanks!

2016-06-27 13:30:28 ANSWER seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT s macro-dial Dial SIP/MagnaVoIP-000116be

2016-06-27 13:30:28 BRIDGE_ENTER Sales Team xxx-7000 121 121 DEFAULT s macro-dial AppDial SIP/121-000116bf

2016-06-27 13:30:28 BRIDGE_ENTER seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT s macro-dial Dial SIP/MagnaVoIP-000116be

2016-06-27 13:32:44 BRIDGE_EXIT Sales Team xxx-7000 121 121 DEFAULT s macro-dial AppDial SIP/121-000116bf

2016-06-27 13:32:44 BRIDGE_EXIT seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT s macro-dial Dial SIP/MagnaVoIP-000116be

2016-06-27 13:32:44 HANGUP Sales Team xxx-7000 121 121 DEFAULT s macro-dial AppDial SIP/121-000116bf

2016-06-27 13:32:44 CHAN_END Sales Team xxx-7000 121 121 DEFAULT s macro-dial AppDial SIP/121-000116bf

2016-06-27 13:32:44 HANGUP seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT h ext-group SIP/MagnaVoIP-000116be

2016-06-27 13:32:44 CHAN_END seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT h ext-group SIP/MagnaVoIP-000116be

2016-06-27 13:32:44 LINKEDID_END seller:xxx7000:callerid 719xxx5170 719xxx5170 +1719xxx7000 DEFAULT h ext-group SIP/MagnaVoIP-000116be

2016-06-27 14:15:05 ANSWER CID:719xxx7000 6179704715 DEFAULT 6179704715 from-trunk AppDial SIP/MagnaVoIP-00011750

2016-06-27 14:15:05 ANSWER 719xxx7000 121 6179704715 DEFAULT s macro-dialout-trunk Dial SIP/121-0001174f

2016-06-27 14:15:05 BRIDGE_ENTER CID:719xxx7000 6179704715 DEFAULT from-trunk AppDial SIP/MagnaVoIP-00011750

2016-06-27 14:15:05 BRIDGE_ENTER 719xxx7000 121 6179704715 DEFAULT s macro-dialout-trunk Dial SIP/121-0001174f

2016-06-27 14:15:44 BRIDGE_EXIT CID:719xxx7000 6179704715 DEFAULT from-trunk AppDial SIP/MagnaVoIP-00011750

2016-06-27 14:15:44 HANGUP CID:719xxx7000 6179704715 DEFAULT from-trunk AppDial SIP/MagnaVoIP-00011750

2016-06-27 14:15:44 CHAN_END CID:719xxx7000 6179704715 DEFAULT from-trunk AppDial SIP/MagnaVoIP-00011750

2016-06-27 14:15:44 BRIDGE_EXIT 719xxx7000 121 6179704715 DEFAULT s macro-dialout-trunk Dial SIP/121-0001174f

2016-06-27 14:15:44 HANGUP 719xxx7000 121 6179704715 DEFAULT h from-internal SIP/121-0001174f

2016-06-27 14:15:44 CHAN_END 719xxx7000 121 6179704715 DEFAULT h from-internal SIP/121-0001174f

2016-06-27 14:15:44 LINKEDID_END 719xxx7000 121 6179704715 DEFAULT h from-internal SIP/121-0001174f

2

If I’m interpreting this right, your 121 extension looks like it hung the call up.

3

She didnt intend to. I guess its possible that she is bumping the phone and doing it herself.

4

I don’t know exactly what happened. It could have been a dozen things.