Call Centre voice prompts - No Phones online

FreePBX Applications / Modules
1

Good Morning Colleagues
I hope you are doing good and safe .

I have a customer that already has 3CX call centre and we are planning to migrate it to FreePBX. Our customer has 3 agents that uses softphones. There is excellent feature in 3CX which we configured to our customer . Whatever the time and the day the caller dial the call centre , The below happen:

  • When there is - at least- one phone online , Welcome message played to the caller of the call center.
  • When all agents are offline , Closed message played.

I tried to configure the above at FreePBX but failed.

Do you have any thoughts ?

Best Regards

2

Are you using queues? If so you can config queues to do this based on if the agents are logged out or paused. If not, you could use a method like this: Using Dynamic Routes to branch call flow based on extension state

3

Hi Lorne
Thx for your replay . I am using queue . I need to do this based on the agents are offline neither logged out nor paused so kindly advice.

Best Regards

4

If your agents are not using pause/logout, then you’re going to have to experiment with the queue settings for Join Announcement, Join Empty and Leave Empty to see if some combination of settings will work for you.

5

Hi Lorne
Thx for trying to help . I tried them previously but nothing work with me.

Any other thoughts to help?

Thanks in advance.

Best Regards

6

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