Call Center Solution

General Help
1

Hi All,
Im looking for call center solution like CRM we are hospital we have our scheduling department receiving calls every day i want to have a software to pop up in screen when reciving calls so agent can take notes. Next time when calles notes to pop up from previous call.

Thank you.

2

Hi Tony,

There’s already a commercial CRM module which works with the popular CRM solutions, I believe you can also integrate it with any CRM.

See here: https://www.freepbx.org/crm/

Also, there’s a bunch of commercial modules which might be very useful for your org, such as, appointment reminders, class of service, pin sets etc.

See a list here: https://www.freepbx.org/store/commercial-modules/

I suggest you contacting sales and discuss with them all your requirements.

3

Hi Itzek,
I have every single commercial module I just dont know if i have to use any of those CRM like zoho or freepbx have its own interface and how do i get to it thank you

4

See documentation:
https://wiki.freepbx.org/display/FPG/Customer+Relationship+Management
https://wiki.freepbx.org/display/FPG/REST+API

5

Vici Dial is another Asterisk platform that comes with popup/DB functionality. I wouldn’t call it a CRM, but it would let you pop agents and let them input data.

http://www.vicidial.com/

I’ve never tried this, but was going to test at some point.

6

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