Im looking for call center solution like CRM we are hospital we have our scheduling department receiving calls every day i want to have a software to pop up in screen when reciving calls so agent can take notes. Next time when calles notes to pop up from previous call.
There’s already a commercial CRM module which works with the popular CRM solutions, I believe you can also integrate it with any CRM.
See here: https://www.freepbx.org/crm/
Also, there’s a bunch of commercial modules which might be very useful for your org, such as, appointment reminders, class of service, pin sets etc.
See a list here: https://www.freepbx.org/store/commercial-modules/
I suggest you contacting sales and discuss with them all your requirements.
I have every single commercial module I just dont know if i have to use any of those CRM like zoho or freepbx have its own interface and how do i get to it thank you
Vici Dial is another Asterisk platform that comes with popup/DB functionality. I wouldn’t call it a CRM, but it would let you pop agents and let them input data.
I’ve never tried this, but was going to test at some point.
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