Button Template Disappeared in End point manager (EPM) for Grandstream 2170

I have a new install (2025) of FreePBX 17.0.19.23 and EPM 17.0.2 | Enabled | Commercial | Sangoma.

I setup the first Grandstream 2170 phone and everything went good. The button template showed up and worked as expected. Then after i added the next 5 phones, no template for the line key buttons?
I thought maybe if i deleted all of them and started over with the setup it would help, but it didn’t, now i don’t have any of the button templates for the phones. All the configs work and update the phones, but no Button templates. Hoping someone can point me in the right direction, because id like to install EPM on other servers with GS phones. I know it works cause i saw it once!

Thank you in advance

Can you paste a screenshot about this? I’m not fully understanding what disappeared

So in the areas I circled in red, originally there was a icon to click for a template to program the line keys/buttons on the phones.
It disappeared and I can’t figure out how to get the template icon back.
So I can’t change any of the button settings.
I’ve tried different browsers, no luck.
Any help appreciated.

Thanks

Great, let me see if I can reproduce that.
Can you please also let me know which endpoint version are you using ?

fwconsole ma list | grep endpoint

If you go to EPM > Global Settings > Is “Admin UCP for All” enabled ?

That fixed it!

Thank you so much!

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