Is there a way to enable a “break” button? We have a site that has two reception phones… a primary on one floor and a secondary on another. The client wants the calls to come in to the primary, but not the secondary, unless the primary is on a “break” (DND might suffice). This is a new deployment, so the secondary reception phone isn’t quite in use yet.
Currently the calls come in to a queue of which the primary reception phone is the only member. The only way I can think of to do it is to have both phones as part of the queue, but whichever one is not “active” would have DND enabled, that way the calls should only go to the “active” phone, and if its busy, keep the caller on hold in the queue.
I just wanted to see if there is a more “elegant” way to do this? I thought of logging in and out of the queue, but that seems a bit more cumbersome, and I want to minimise the actions the user(s) have to do.
It’s the client who mentioned a “break” button, so they would be fine with pressing a button, but would probably want to do just that: press a button and walk away. Come back, and press a button. Not press a button, enter a code/PIN, etc.
Thoughts? Thanks, in advance.