I’m testing on three different brands: Sangoma, Mitel and Obihai and neither are indicating any change in status when used. The Sangoma and Mitel are unlit all the time and the Obihai is amber and never goes green.
I’m not sure how to have the state display on the BLF button. Using FreePBX 13 Distro 10.13.66-17
On the queue configuration page I couldn’t find “generate device hints” which most forum posts say to enable. I thought i checked all the tabs in the queue page but I must be missing something.
When i press the BLF buttons I do hear the proper agent logged on, logged off and agent paused.
Thank you Lorne. With your help i found my issue. I had one to to many underscores in the last part of the statements. Also i noticed the none of the phones were adding the line1 extension number to the BLF button. It was still allowing users to login/out and pause. I capitalized the E in Ext and now everything working normally.
I’ve noticed that the login/logout button is working fine, but the pause state BLF doesn’t change status. It pauses and un-pauses the agent but there isn’t any visual indication of the users pause state.
In EPM i assigned the buttons
For extension 5331 in queue 600
The first one is the only one that lights up inactive but never goes active. The rest don’t light up at all. When logged into a queue they all pause and un-pause from the queue but never indicate this on the button.
Did anyone come up with a resolution to this issue? I have a client using queues now reporting the same thing, the pause button works, but there is no longer a working light showing if they are paused or not…
Do you think there are any serious issues with running the edge release? As for sure I don’t want to break working queues over the lights. I guess while I have your ear, any idea when this will be pushed to stable?
Hi, I’m a new member,
I still have this problem in FreePBX 13, Asterisk 13.16.0, I’ve upgrade queue module, but State is always Unavailable and BLF key not monitoring state queue. This is my hint queue: