We have a customer that needs the following, can anyone gimme an idea how to start?
Customer has a queue, wants to be able to see how many callers are in the queue from a phone (either the phone he’s talking on right now or a phone right next to him).
I don’t have a problem putting down a DSS box, but I need the ability to see how many callers are waiting, and if there are 10 callers, 10 BLF lamps should light up and so on.
Or, I though of another way, maybe with a XML push to the phone based on queue status?
Can anyone tell me what my best approach would be?