Our RTP timeout is set to 300. Obviously, if someone puts a call on HOLD, eventually it will ring back to them. (And I realize that’s more a setting of the phone than the PBX.)
On more than one occasion, users have put someone on hold, gotten busy, disregarded the ringback and the call gets dropped after 300 seconds. Is there any way to configure the system to ring a RING GROUP with that call before it drops it?
So if I increased the RTP timeout - would that effect something else adversely? Obviously, calls would hold longer, but I don’t want to screw something else up.