Barge into a phone call

1

I would like to be able to barge into a conversation a customer is having with a sales person, listen to the conversation and prompt the sales person with some help. Can this be done now. If so how do i do it.?

2

Hi,

You can write your own dialplan to barge into a call with a whisper to your agent.
You can even combine with two feature codes:

  1. One for barging without whispering.
  2. One for barging with whispering.

Example:

[from-internal-custom]
;Listening to a conversation
exten => _*990X.,1,ChanSpy(SIP/${EXTEN:4}
;Whispering to a conversation
exten => _*991X.,1,ChanSpy(SIP/${EXTEN:4},w)

If you want to see more options of the ChanSpy application, you can type in the Asterisk console:

core show application ChanSpy

Thank you,

Daniel Friedman
Trixton LTD.

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3

or
you can use fop2 panel (15 users free) —> http://www.fop2.com
or
isymphony panel (5 users free) —> http://www.getisymphony.com

4

How do you do this with iSymphony. We are licensed for it but I can’t seam to find out how to get our managers to listen into agents call for barge in to calls from iSymphony.

5

in active call you will see an icon “barge this call” under the actions menu.

6

Add below snippet to extensions_custom.conf. Reload asterisk and you’re good to go. To listen on extension 123, simply dial *222123.

[ext-local-custom]

;listen
exten => _*222x.#,1,Macro(user-callerid,)
exten => _*222x.#,2,Answer
exten => _*222x.#,3,NoCDR
exten => _*222x.#,4,Wait(1)
exten => _*222x.#,5,ChanSpy(sip/${EXTEN:4},q)
exten => _*222x.#,6,Hangup

;whisper
exten => _*223x.#,1,Macro(user-callerid,)
exten => _*223x.#,2,Answer
exten => _*223x.#,3,NoCDR
exten => _*223x.#,4,Wait(1)
exten => _*223x.#,5,ChanSpy(sip/${EXTEN:4},qw)
exten => _*223x.#,6,Hangup

;barge
exten => _*224x.#,1,Macro(user-callerid,)
exten => _*224x.#,2,Answer
exten => _*224x.#,3,NoCDR
exten => _*224x.#,4,Wait(1)
exten => _*224x.#,5,ChanSpy(SIP/${EXTEN:4},qB)
exten => _*224x.#,6,Hangup

If you required password authentication use the below code
exten => _*222x.#,n,Authenticate(8888)

You can replace 8888 with the pin you want to use to authenticate.

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