We are using FreePBX (version 22.214.171.124). We have from time to time the issue that our internal Zulu clients disconnect and connect again in the middle of a call.
What we have observed so far is:
- It usually happens on longer calls
- If it happens Zulu reconnects right away without any issue, just the call is gone
- We have a feeling that it could be related to the network connection between Zulu and FreePBX (usually via VPN through the internet)
Q: Are there any settings that I could tweak in FreePBX to tolerate network issues? We would rather loose a second of audio then drop the call.
Q: The calls usually come from external parties via a queue. If our agents with Zulu drop the call due to whatever reason is there a way to not hang up on the external party but put them back in the queue or somewhere else?