This is my first post so please forgive me if I am placing it in the wrong section. This seemed most appropriate here. I have FreePBX running for testing / research for a specific solution I need but have not spent the time to learn everything yet.
GOAL: To find a solution to automate the following workflow: When a new external contact (phone number) is made in CRM it will be automatically called 1 time (maybe 2) by FreePBX and if the contact answers, the call will be routed into the sales group assigned. The process needs to happen automatically and someone will always be ready to take that call on my side. This also needs to happen within seconds of the caller information being sent over from the source.
BACKGROUND INFO: The caller information (phone, name, email, zip code, etc) is purchased and sent from an opt-in lead provider. The provider can send the lead/caller in specific formats using REST API (HTTP/XML format). I can have it sent by them where-ever I need. That lead information will need to be received by either a custom external CRM or internal CRM Module in PBX and create a .call file in the spool/outgoing folder in a format.
What I know: I can setup FreePBX and .call files can be put into the outgoing folder and the PBX will will make the call and if answered send it where I want.
What I don’t know and need help finding a solution for:
- Which CRM module (if any) to use inside PBX that can receive contact data via API
- How to get the .call files to be automatically created and put into the .call outgoing folder. This part of the process needs automated (scripted?)
I don’t know a lot about programming languages or how API is programmed, but I’ve gotten this far from just an idea of what I want. I’ve probably spent close to 30 hours getting to this point and I know I am so close to finding a solution. I’m willing to put the hours into this project learning how to code if necessary figure it out or even pay someone to assist in building the programming part to automate the process. Any guidance or help would be welcomed and I would eternally grateful for your time in writing it.
I promise there is a really good cause behind this and it is not used to spam or scam anyone. Others on another forum were saying how this is the worst thing to do if I want people to buy our service but it is actually the opposite. We need to be first to reach them before others do in my industry and this system will help that happen.
Thank you in advance.