We’re way beyond that point. We’re forming an LLC this week and writing up contracts. I’ve been in the industry a long time and have already taken care of the feasibility, budget, etc. Just trying to find the quickest way to get the transcription aspect of it done, and was trying to see if anyone knew of an existing product. So far, it’s sounding like there isn’t one so I’ll have to write it.
I’m using separate DIDs for each customer for accounting purposes, and for simple configuration - each DID goes to its own email address, and to keep things simple from the customer standpoint (no configuration). I don’t want them to have to enter customer codes or over complicate things.
I’m well aware of what FreePBX is and what it does. I’m familiar with many Asterisk-based distributions, but most familiar with FreePBX so I’m using it right now. I also figured it had a large number of modules and might just have one that’s useful, but not finding what I’m looking for so it looks like I’ll have to write it. I’m just doing inbound routes to DISA with a PIN. It’s locked down to only allow calls within a given call area that the DID is configured for.
I’ve already written up a business plan and found very workable rates for what we’re doing. Don’t want to get into too much detail for proprietary reasons, but I have found very workable rates and methods. Vitelity is a method I’m using for testing purposes, but likely won’t be a long-term solution. SIP Station also doesn’t have the best rates I’ve found, so I probably won’t go that route long term. I may end up going traditional PRI but haven’t decided yet, there are several quotes that I’m waiting on. Much of the calling will be within specific calling areas so unlimited inbound and outbound will be used where possible, and where it’s not available (such as with toll-free DIDs), the customer will be billed per minute anyway.
I am going to see if FreePBX’s people would be interested in writing some custom solutions, but I’m definitely not going to pursue it if I’m forced to use SIP Station. That end of it isn’t where I need custom programming anyway. I’ll probably end up hiring a couple developers in house for the duration of the project.
Thanks