I know, if you are using Sangoma S type phone(s) free version of EPM worked. Free version EPM allowing you to create Template. For other phones you can’t create any template.
Im thinking maybe the Phone Firmware is old. Have you tried to upgrade it ? or if you wish you can 1st check EPM side Firmware version ( latest one ) and then Phone side…
Go to Admin>System Admin>Provisioning Protocols and make sure Http Authentication is enabled and the http username and password at the bottom are the credentials you are looking for. If it still doesn’t work, then make sure you have the latest firmware on your phone. You can manually update it from here https://sangomakb.atlassian.net/wiki/spaces/Phones/pages/21102602/Phone+Firmware+Release+Notes
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