I am looking for a console recommendation to use with our freepbx asterisk 2.7
The environment is a bussiness call answering service where live person answers the call then transfers to a extension, VM box or to a cell phone.
Needs to handle multiple receptionist 4 - 10
Drag and Drop with mouse
Handle up to 500 extensions
100 - 300 inbound DID
Screen Pop on inbound calls (every DID has a dif co. name assined to it, receptionist has to answer thank you for calling unique company name) Has a list of the extensions, VM boxes and Cell Phones associated with DID.
XP & Win7
Budget = $0.00 - $900.00
Any help would be apperciated! Virtual brewskie on me in advance.
After installing and deploying iSymphony we found its limitations quickly and the receptionist were not pleased. After a couple of days of screaming we deplyed EVO Technologies console and it is an actual receptionist console.
Draw backs to iSymphony:
you have to create a name box for each extension, each cell phone, each direct to voice mail as so on. Screen gets cluttered right away.
it does not auto pop all the extensions, cell phones and other numbers that are associated with the DID. The receptionist has to sort through and select.
no notes or comments feature
The Positive notes about iSymphony:
runs on Java, does not freeze and is quick
easy to deploy
anyone can figure out the operation
Draw backs to EVO:
web based now which is slow and not as solid as the local version they had
does not sync, you have to manually add clients, extensions etc. to console
you need softphone headset or snom phone to operate with freepbx at the console.
The Positive notes about EVO:
does anything you could ever want, really, it can do anything you could ever imagine a console program doing, there is a reason that Regus Offices use it worldwide.
Auto screen pop that show anything associated with the DID
Looks 1000 times better than iSymphony
Good luck to anyone looking to do a receptionist with different companies behind her, just contact EVO Technologies and save the heartache. Really takes a full day to deploy, they say 5 minutes but it is a 8 hour ordeal if you are going live.
I wish they had a video demo or more screen shots, hate it when companies do not give enough information so you have to download and go through all of that. YTBD if I am going to give it a shot. I will continue to google around today and see what else is out there. Thanks for the point in the right direction.