I am a new user of Asterisk + SugarCRM.
After configuring both systems following the directions in several docs, my click-to-dial from SugarCRM only shows a pop-up window telling me that is Dialing…[Extn] but nothing happens!
I followed the instructions from http://www.voicerd.org/index.php/VoiceRD_/_Asterisk_Integration_for_SugarCRM and I think it is OK. I also configured Asterisk following several instrucions + forums.
Let me paste some clues:
Asterisk 22.214.171.124 in FreePBX 126.96.36.199
I configured some SIP extensions (1001, 1002, 1003, 1004). The context is “from-internal”. We can dial from one extension to other using X-Lite SIP phone (Asterisk works!). We also can dial from one SIP extension to a CISCO Call Manager extension (Dial plan and trunks also works!).
I configured manager.conf with the following:
secret = secretpass
permit=0.0.0.0/0.0.0.0 <-- allow ALL for test purposes
;permit=127.0.0.1/255.255.255.0 <-- commented
;permit=10.0.0.155/255.255.248.0 <-- commented
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user
SugarCRM 5.5.1 with Asterisk Voice RD Integration (http://www.sugarforge.org/frs/?group_id=204)
Admin --> System Settings (Asterisk)
Enable Asterisk Integration [X]
Enable Asterisk Pro  (unchecked, I have sugarcrm CE)
Asterisk Server: [IP address]
Asterisk Port: 5038
Asterisk Username: sugaruser
Asterisk Secret: secretpass
Asterisk Internal context: from-internal
Asterisk External Context: from-internal
Asterisk Phone Icon [X]
There is no place to configure a timeout.
Finally, we configured “My Account” to have the Extension “SIP/1004” and created a contact with the phone “1003” (we also tried using “SIP/1003”).
From Asterisk, when increasing the trace level (we used 26 “v”! -verbose-):
The only output is:
== Manager ‘sugaruser’ logged on from 10.0.0.155 <-- the IP from the user trying to call
== Manager ‘sugaruser’ logged off from 10.0.0.155
Asterisk full log file:
[Sep 16 14:46:30] VERBOSE manager.c: == Manager ‘sugaruser’ logged on from 10.0.0.155
[Sep 16 14:46:30] VERBOSE manager.c: == Manager ‘sugaruser’ logged off from 10.0.0.155
are we missing anything?
Thanks a lot!
- PS: Sorry for my english!