Asterisk server status - ERROR

General Help
1

Hi,

I am using FreePBX 2.5.1.5

This system work for me very well for the past 3 years.

However, this morning when I step in office. The phone system no long working.

I login to my Control Panel page, I found that,

Under Server Status

Asterisk - ERROR (Red)
Others - all fine ( Green)

Any solutions for this??
We are suffering no calls can call in or call out.

Thank and really appreciate for your help.

2

The Asterisk process has stopped running. Try restarting with ‘amportal restat’ command

You told us nothing about your system, FreePBX is a web interface for Asterisk. It can be installed on many types of systems so hard to tell anything specific without more info.

3

Thank for your reply.

Sorry I am a newbie for Asterisk. What kind of system information I need to provide to u?

I am currently running Asterisk with CentOS 5.

What else information I should provide?

4

FreePBX and Asterisk version at a minimum.

Anyway, log into the console (shell) and type the command ‘amportal restart’

If you get any errors cut and paste them into this message thread.

5

I am running Asterisk 1.4.26 and FreePBX 2.5.1.5

I paste “amportal restart” in terminal, but no error occur.

but when i login to FreePBx again, its indicate problem
Here i attached the screenshot http://s12.postimage.org/kuv1ln3h9/Screenshot_from_2012_10_11_14_26_45.png

Thank you so much for helping

6

You have to run from a terminal session, This can be done in a terminal session. Either from a console attached to the server or from your pc using putty.

Once you have acces you can run the am portal restart command.

7

Reboot?

8

Rebooting is not a troubleshooting step.

Amportal will tell us if asterisk is starting or not and why.

I can’t think of a single good reason to restart a Linux box. I have machines with years of uptime

[vg2.xxx.net ~]# uptime
 13:05:37 up 783 days, 13:04,  1 user,  load average: 2.84, 1.80, 1.44
[vg2.xxx.net ~]#
9

Yes. I did it in terminal. But everything seems good.

I just got my engineer to check. he said might be one of the configuration error. but he still cant track the error.

so any idea to check this?