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Asterisk DPMA on EPM - module not loaded

(Adolfo) #1

Did a clean install of FreePBX 14 (Asterisk 13), and i keep getting an error when trying to enable USE DPMA in EPM. It says “Asterisk DPMA ( module is not loaded/licensed.”
I’ve licensed it in Digum Addons, it shows it’s installed and registered.
Digium Phone module is uninstalled since I understand that causes a conflict.
Upgraded EPM and restapps to edge.
Looked through

I’m lost… any ideas?

(Chris Dolese) #2

yum install asterisk13-res_digium_phone.x86_64

(Adolfo) #3

Package asterisk13-res_digium_phone-3.5.0-1.sng7.x86_64 already installed and latest version
Nothing to do

(Kapil Gupta) #4

Hi @adolfoc Are you using FreePBX ISO or installing FreePBX on custom OS ?

Error means either DPMA module is not installed or not licensed to use. FreePBX ISO installation comes with default DPMA license but for custom OS installation , license for Asterisk DPMA needs to installed.
You can manually try to load module into asterisk cli and check the status.

asterisk -rvvv

CLI -> # asterisk -rx “module load”

#CLI > digium_phones license status

(Adolfo) #5

This is a FreePBX ISO. For some reason when I try to run asterisk -rx “module load”
I get:

Unable to load module
Command ‘module load’ failed.

(Adolfo) #6

So I started over. Wiped my install. Started fresh with ISO SNG7-PBX-64bit-1805-2a.
Only ran module updates (fwconsole ma upgradeall), did not run firmware updates (yum update).
Also did not register the DPMA in Digium Addons this time around.
And still getting the “Asterisk module is not loaded/licensed. Please refer to DPMA management configuration for license configuration”
Is there something wrong with this ISO or bug not fixed in firmware updates?

(Adolfo) #7

ok i think I’m closer… I opened asterisk CLI in verbose mode and when I ran “module load” it told me:
[2019-05-30 23:26:41] ERROR[19238]: res_digium_phone.c:483 load_full_components: Failed to load phone config

what phone config is it referring to?

(Adolfo) #8

So I found /etc/asterisk/res_digium_phone.conf was missing… (why?!)… copied it from another PBX i had and seemed like just pointers to other .conf files.
Then ran asterisk -rx “module load”
and it finally loaded successfully.
Then I was able to go to EPM and toggle “Use DPMA” and it worked.