I’ve VERY new and a virgin to configuring an Asterisk PBX system, but our company has annointed me the key person on a project. We have here Cisco Unified Communications Manager 6 and Cisco IP Contact Center 7. Our version of IPCC 7 does not allow for database dips which we would like to do giving customers the option of hearing their account balances from the IVR. I was told that this was possible with Asterisk but i have NO idea where to even begin with this. I would appreciate any help that you guys can offer me. Thanks.