Ask user to state there name

[videoman]

back in 2018 I setup that when a user callers my number it asked to state there name (with memory) but I do not see this in UCP any more or any place in freepbx please help Thanks.

[Charles_Darwin]

Accept or reject call with IVR and transfer call upon acception

In the Advanced Settings for an extension, you’ll find an option Call Screening, which is very similar to what you are trying to implement. From the tool tip: Call Screening requires external callers to say their name, which will be played back to the user and allow the user to accept or reject the call. ... I suggest you experiment with it. You won’t be able to use it directly, but making a copy of its code and modifying it to meet your needs may be an easy way to achieve your application. …

[videoman]

@Charles_Darwin Thanks for the reply that’s

is what it was set to but it did nothing.

[Charles_Darwin]

maybe you need this in your inbound route too…

[videoman]

@Charles_Darwin

this ? it did nothing.

[Charles_Darwin]

…and this is the inbound route you are using? I never used the privacy manager. Sorry…maybe someone else can help?

[PitzKey (Itzik)]

Please provide a call trace via pastebin

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

[videoman]

@PitzKey

Sorry I am a little lost this worked years ago I am not sure why I am having a problem.
Thanks.
Steve

[PitzKey (Itzik)]

@videoman

I am not sure why I am having a problem

Not sure either. Guessing is hard… hence I asked for a call trace.

[videoman]

@PitzKey maybe I will turn off the privacy.

[PitzKey (Itzik)]

Or… you can provide a call trace so we can see what’s wrong

[videoman]

@PitzKey

I been using freepbx for 10 years and never did a call trace I feel lost.

[PitzKey (Itzik)]

See the link that I posted above, it explains exactly how to grab a call trace and upload to pastebin.

If the information is not clear, please tell us what we can improve, there are enough contributors who would be more than happy to add a missing piece of information to the Wiki.