ARI not sayng which number to press for Folder

General Help
1

Hi, has any ever experienced the ARI not announcing the key pad digit to press for each individual folder? e.g.
“press 0 for new messages, press 1 for old messages”

on a working setup, it look like this:

Verbosity is at least 3
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-tocancel’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-press’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘digits/0’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-INBOX’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘digits/1’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-Old’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘digits/2’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-Work’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘digits/3’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-Family’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘digits/4’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-Friends’ (language ‘en’)
– <SIP/7000-106bd6c0> Playing ‘vm-messages’ (language ‘en’)

On the one that’s not working its missing the “Playing 'digits/# (language ‘en’)”

– <SIP/7000-093b5d98> Playing ‘vm-changeto’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-press’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-INBOX’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-Old’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-Work’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-Family’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-for’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-Friends’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-messages’ (language ‘en’)
– <SIP/7000-093b5d98> Playing ‘vm-tocancel’ (language ‘en’)
pbx*CLI>

Any help is greatly appreciated!

Thanks!

2

That would be the voicemail app, ARI is a web interface.

You sent us no information on your system so it is impossible to guess what is wrong.