Appreciate any and all insight into my cloud pbx problem

General Help
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#1

Running into a audio issue on one of our cloud pbx. This one is used alot, 3 different physical locations with sonicwall fwall at each. Connection is good, just getting choppy audio. Doesn’t affect all calls, can always hear it on MOH recordings. Looking at a ton of options, but can find anything other than whats below to see if problems exit.

Main thing: all 3 offices use same call queue. They suck at answering calls to. Call queue usually answers around 250 calls a day. About 20 phones in queue.

Asterisk:13.38.0
Freepbx 14.0.16.2
sonicwall TZ350

[2021-01-11 10:20:29] WARNING[30235][C-00005676]: taskprocessor.c:1162 taskprocessor_push: The ‘stasis/m:cache_pattern:1/channel:all-000000d7’ task processor queue reached 500 scheduled tasks again.
[2021-01-11 10:20:29] WARNING[30231][C-00005676]: taskprocessor.c:1162 taskprocessor_push: The ‘stasis/p:channel:all-0000abc4’ task processor queue reached 500 scheduled tasks again.
[2021-01-11 10:20:29] WARNING[30231][C-00005676]: taskprocessor.c:1162 taskprocessor_push: The ‘stasis/p:channel:all-0000ab1d’ task processor queue reached 500 scheduled tasks again.
[2021-01-11 10:20:29] WARNING[30231][C-00005676]: taskprocessor.c:1162 taskprocessor_push: The ‘stasis/m:channel:all-000000d8’ task processor queue reached 500 scheduled tasks again

Josh

#2

Are there resource constraints on the cloud PBX server itself? Looking at resource utilization would be a good idea I’m thinking if you have visibility into that area.

#3

If the “Taskprocessor Overload Trigger” in Asterisk SIP Settings, PJSIP tab is set to global, you can try setting it to pjsip only, that might quite the taskprocessor log entries.

#4

Double check the hint subscription types too. If you are doing your hint subscriptions “wrong”, you can run into this.

#5

Taskprocessor in version 15 shows there. Where would it show in a version 14?

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#6

Told its dual processor with gigabit speed. Running top on asterisk it hits up to around 64% sometimes, but never sticks or goes much higher.
Here are some visuals from pbx, as i am not sure how to get the best historical data yet. Based of work day starting at 730ish and ending at 5pm.

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#7

Cynjut,
checked everything i could for hints and dont see anything jumping at me. Posting what i found running core show hints in asterisk itself. Maybe to many watchers???

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#8

Top snapshot of PBX
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#9

Another update, calling with issues again. Heard them on call. Found this command and am watching it:
rtcp debug stats on
pjsip show channelstats
rtcp debug
Here is quick screen shot, not seeing the jitter or any details on why.

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#10

Bump"

#11

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