I’m wondering if there is a commercially supported answering service add-on for FreePBX. Key features we need:
- Windows-based SIP client/application
- Script presentation and other info presented to agent based on called number
- Ability to send SMS and email from the UI
- In-application fields for scheduling system URL, special instructions, etc.
The rest of the stuff: Queues, CDR, voicemail to email, etc. is already baked into FreePBX or modules of which I am aware.
Does anyone have something or know of something? It has to be well-supported.