We have a queue and have 6 Sangoma S500 phones in the queue. We have the Answered Elsewhere option enabled on the queue. However even if a call is answered elsewhere all the other 5 phones state there’s a missed call.
it is a new install of the FPBX using the ISO and has all the latest updates installed and latest firmware installed on the phones as of the time of this post.
Does anyone have any clues as to why i’m seeing this behaviour?
It sounds like a problem a few people were reporting a few months ago, but the fact that the option that’s supposed to tell the phones they didn’t miss a call is not working sounds buggy.
Make sure all of your firmware and modules on the PBX are up to date. You may also want to try the “Edge” track for the queue module, just in case it’s fixed there but not in the main track.
Yes i think so too. It’s a production system so will have to get some downtime booked in.
I’ve been trying a few things to get the Answered elsewhere feature working however nothing seems to work.
Where can I submit tickets for the firmware of the Sangoma phones? FreePBX sends a correct status, but the phone firmware obviously doesn’t pay attention to this. The counter for unanswered calls is increased continuously.