Answered a thousand times I'm sure! Custom dialplans

[spajjie (Australia)]

Hi,

I’m sure this has been answered a thousand times already. I’m trying to add a call to Slack to let us know when we receive a voicemail message so that my staff can follow it up pretty much straight away.

However I’m trying to override [macro-vm] and I’m finding that my override just appends to the existing dialplan.

So for arguments sake;

extensions_custom.conf
[macro-vm]
exten => exit-SUCCESS,1,GotoIf($["${RETVM}" = “RETURN”]?exit-RETURN,1)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Playback(goodbye)
exten => exit-SUCCESS,n,Hangup

Gives me an appended dialplan of;
Command: dialplan show macro-vm

‘exit-SUCCESS’ => 1. GotoIf($["${RETVM}" = “RETURN”]?exit-RETURN,1) [extensions_additional.conf:5680]
2. Playback(goodbye) [extensions_additional.conf:5681]
3. Hangup() [extensions_additional.conf:5682]
4. Playback(goodbye) [extensions_custom.conf:5]
5. Playback(goodbye) [extensions_custom.conf:6]
6. Playback(goodbye) [extensions_custom.conf:7]
7. Playback(goodbye) [extensions_custom.conf:8]
8. Playback(goodbye) [extensions_custom.conf:9]
9. Playback(goodbye) [extensions_custom.conf:10]
10. Hangup() [extensions_custom.conf:11]

It’s my first delve into dialplan manipulation and I’m struggling to understand the concept of overriding.

I’d appreciate the help.

Thanks