"Answer" Call But Keep Ringing

bigjess007 · April 17, 2018, 8:48pm

I am trying to figure out how to to answer or “seize” an inbound call, but I want it to keep ringing for the caller and have it keep ringing an extension until the caller hangs up.

Specifically, the call comes in, and is directed to a ring group. After 20 seconds I want the call to then be directed to a specific extension in the ring group and keep ringing that extension until the call hangs up.

The catch is at the 20 seconds I need the PBX to basically answer the call so the carrier doesn’t route it away but I don’t want the caller to realize the call has been answered so it needs to keep ringing for them, and then I need it to ring that specific extension until either it’s answered, or the caller hangs up.

I can’t seem to figure out how to do this. I’m sure there is a easy way but I’m struggling with it. Thanks!

cynjut · April 17, 2018, 9:09pm

The simplest first step is “MOH Class” = “Ring”.

Your ring group can ring the call and, after 20 seconds, switch to an extension. Note that the server will hang up the call after the extension transfer based on settings in the extension, or drop the call into voicemail (if it’s set up).

bigjess007 · April 17, 2018, 9:43pm

I think “MOH Class” is “Play Music On Hold” and I already have that set to ring. But the call is not being “seized” in order to transfer to the extension and after 25 seconds of it not being answered the carrier sending the call in routes it somewhere else. So I need the PBX to answer the call in the eyes of the carrier and then continue to simulate ringing for the caller but at that point only ring the extension. Voicemail is disabled on the extension so it will just ring until the caller hangs up.

lgaetz · April 17, 2018, 9:45pm

Brand new feature in FreePBX 14 adds a toggle to force an answer of the channel on the inbound route.

https://issues.freepbx.org/browse/FREEPBX-16978

bigjess007 · April 17, 2018, 9:53pm

That looks cool, but I should say I am on 13.20 and need a solution for that version please and ty!

lgaetz · April 17, 2018, 9:53pm

In the good ol’ days we enabled fax detection on the inbound route to force an answer.

bigjess007 · April 17, 2018, 10:31pm

I can’t seem to get it to work. Inbound Route > General tab > Destination is still the Ring Group. Fax tab, I have detect faxes set to yes. Fax detection time set to 2. I place a test call and the ring group rings two rings, and then stops. And it’s never “answering” the call because the call is being pulled back by the carrier after 25 seconds.

Also, I don’t want the answering to occur until the handoff from the ring group to the specific extension at 20 seconds (Ring group ring time settings 20, destination if no answer > extension).

lgaetz · April 17, 2018, 10:33pm

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs

bigjess007 · April 17, 2018, 10:50pm

I did a little censoring, but I used the same numbers.

[2018-04-17 18:35:42] ERROR[2049] netsock2.c: getaddrinfo("pbx", "(null)", ...): Name or service not known
[2018-04-17 18:35:42] WARNING[2049] acl.c: Unable to lookup 'pbx'
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:1] NoOp("Motif/+11234567890-c240", "Receiving DID: 1112223333") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:2] NoOp("Motif/+11234567890-c240", "s") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:3] GotoIf("Motif/+11234567890-c240", "0?ex") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:4] Set("Motif/+11234567890-c240", "CALLERID(name)=+11234567890") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:5] Goto("Motif/+11234567890-c240", "int") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (im-censored,s,8)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:8] GotoIf("Motif/+11234567890-c240", "0?nextstop") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:9] Set("Motif/+11234567890-c240", "CALLERID(name)=1234567890") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:10] GotoIf("Motif/+11234567890-c240", "1?notrim") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (im-censored,s,13)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:13] Set("Motif/+11234567890-c240", "CALLERID(number)=1234567890") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:14] Set("Motif/+11234567890-c240", "DIAL_OPTIONS=TtraD(:1)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:15] Goto("Motif/+11234567890-c240", "from-trunk,1112223333,1") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (from-trunk,1112223333,1)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:1] Set("Motif/+11234567890-c240", "__DIRECTION=INBOUND") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:2] Gosub("Motif/+11234567890-c240", "sub-record-check,s,1(in,1112223333,dontcare)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:1] GotoIf("Motif/+11234567890-c240", "0?initialized") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:2] Set("Motif/+11234567890-c240", "__REC_STATUS=INITIALIZED") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:3] Set("Motif/+11234567890-c240", "NOW=1524004542") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:4] Set("Motif/+11234567890-c240", "__DAY=17") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:5] Set("Motif/+11234567890-c240", "__MONTH=04") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:6] Set("Motif/+11234567890-c240", "__YEAR=2018") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:7] Set("Motif/+11234567890-c240", "__TIMESTR=20180417-183542") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:8] Set("Motif/+11234567890-c240", "__FROMEXTEN=unknown") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:9] Set("Motif/+11234567890-c240", "__MON_FMT=wav") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:10] NoOp("Motif/+11234567890-c240", "Recordings initialized") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:11] ExecIf("Motif/+11234567890-c240", "0?Set(ARG3=dontcare)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:12] Set("Motif/+11234567890-c240", "REC_POLICY_MODE_SAVE=") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:13] ExecIf("Motif/+11234567890-c240", "0?Set(REC_STATUS=NO)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:14] GotoIf("Motif/+11234567890-c240", "2?checkaction") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,s,17)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:17] GotoIf("Motif/+11234567890-c240", "1?sub-record-check,in,1") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,in,1)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [in@sub-record-check:1] NoOp("Motif/+11234567890-c240", "Inbound Recording Check to 1112223333") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [in@sub-record-check:2] Set("Motif/+11234567890-c240", "FROMEXTEN=unknown") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [in@sub-record-check:3] ExecIf("Motif/+11234567890-c240", "10?Set(FROMEXTEN=1234567890)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [in@sub-record-check:4] Gosub("Motif/+11234567890-c240", "recordcheck,1(dontcare,in,1112223333)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp("Motif/+11234567890-c240", "Starting recording check against dontcare") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:2] Goto("Motif/+11234567890-c240", "dontcare") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,recordcheck,3)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:3] Return("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [in@sub-record-check:5] Return("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:3] Gosub("Motif/+11234567890-c240", "app-blacklist-check,s,1()") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@app-blacklist-check:1] GotoIf("Motif/+11234567890-c240", "0?blacklisted") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@app-blacklist-check:2] Set("Motif/+11234567890-c240", "CALLED_BLACKLIST=1") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@app-blacklist-check:3] Return("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:4] Set("Motif/+11234567890-c240", "__FROM_DID=1112223333") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:5] Set("Motif/+11234567890-c240", "CDR(did)=1112223333") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:6] ExecIf("Motif/+11234567890-c240", "0 ?Set(CALLERID(name)=1234567890)") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:7] Set("Motif/+11234567890-c240", "__MOHCLASS=") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:8] Ringing("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:9] Set("Motif/+11234567890-c240", "__RINGINGSENT=TRUE") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:10] Set("Motif/+11234567890-c240", "__REVERSAL_REJECT=FALSE") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:11] GotoIf("Motif/+11234567890-c240", "1?post-reverse-charge") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (from-trunk,1112223333,13)
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:13] NoOp("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:14] Wait("Motif/+11234567890-c240", "2") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:15] Set("Motif/+11234567890-c240", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:16] Set("Motif/+11234567890-c240", "__CALLINGNUMPRES_SV=allowed_not_screened") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:17] Set("Motif/+11234567890-c240", "CALLERID(name-pres)=allowed_not_screened") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:18] Set("Motif/+11234567890-c240", "CALLERID(num-pres)=allowed_not_screened") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:19] NoOp("Motif/+11234567890-c240", "CallerID Entry Point") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:20] Set("Motif/+11234567890-c240", "FAX_DEST=app-blackhole^hangup^1") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:21] Set("Motif/+11234567890-c240", "FAXOPT(faxdetect)=yes") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:22] Answer("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:23] Wait("Motif/+11234567890-c240", "2") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:24] Goto("Motif/+11234567890-c240", "ext-group,778,1") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (ext-group,778,1)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:1] GotoIf("Motif/+11234567890-c240", "0?cid") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:2] PlayTones("Motif/+11234567890-c240", "ring") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:3] Progress("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:46] NOTICE[16423][C-0000001d] chan_motif.c: Don't know how to indicate condition '14'
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:4] Macro("Motif/+11234567890-c240", "user-callerid,") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:1] Set("Motif/+11234567890-c240", "TOUCH_MONITOR=1524004542.67") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:2] Set("Motif/+11234567890-c240", "AMPUSER=1234567890") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:3] GotoIf("Motif/+11234567890-c240", "0?report") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:4] ExecIf("Motif/+11234567890-c240", "1?Set(REALCALLERIDNUM=1234567890)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:5] Set("Motif/+11234567890-c240", "AMPUSER=") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:6] GotoIf("Motif/+11234567890-c240", "0?limit") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:7] Set("Motif/+11234567890-c240", "AMPUSERCIDNAME=") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:8] GotoIf("Motif/+11234567890-c240", "1?report") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (macro-user-callerid,s,14)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:14] GotoIf("Motif/+11234567890-c240", "0?continue") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:15] Set("Motif/+11234567890-c240", "__TTL=6") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:16] GotoIf("Motif/+11234567890-c240", "1?continue") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (macro-user-callerid,s,27)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:27] Set("Motif/+11234567890-c240", "CALLERID(number)=1234567890") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:28] Set("Motif/+11234567890-c240", "CALLERID(name)=1234567890") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:29] GotoIf("Motif/+11234567890-c240", "0?cnum") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:30] Set("Motif/+11234567890-c240", "CDR(cnam)=1234567890") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:31] Set("Motif/+11234567890-c240", "CDR(cnum)=1234567890") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-user-callerid:32] Set("Motif/+11234567890-c240", "CHANNEL(language)=en") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:5] Macro("Motif/+11234567890-c240", "blkvm-setifempty,") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-blkvm-setifempty:1] GotoIf("Motif/+11234567890-c240", "1?init") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (macro-blkvm-setifempty,s,4)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-blkvm-setifempty:4] Set("Motif/+11234567890-c240", "__BLKVM_CHANNEL=Motif/+11234567890-c240") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-blkvm-setifempty:5] Set("Motif/+11234567890-c240", "SHARED(BLKVM,Motif/+11234567890-c240)=TRUE") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-blkvm-setifempty:6] Set("Motif/+11234567890-c240", "GOSUB_RETVAL=TRUE") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-blkvm-setifempty:7] MacroExit("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:6] GotoIf("Motif/+11234567890-c240", "1?skipov") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (ext-group,778,9)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:9] Set("Motif/+11234567890-c240", "RRNODEST=") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:10] Set("Motif/+11234567890-c240", "__NODEST=778") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:11] GosubIf("Motif/+11234567890-c240", "0?sub-rgsetcid,s,1()") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:12] Gosub("Motif/+11234567890-c240", "sub-record-check,s,1(rg,778,dontcare)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:1] GotoIf("Motif/+11234567890-c240", "10?initialized") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,s,10)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:10] NoOp("Motif/+11234567890-c240", "Recordings initialized") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:11] ExecIf("Motif/+11234567890-c240", "0?Set(ARG3=dontcare)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:12] Set("Motif/+11234567890-c240", "REC_POLICY_MODE_SAVE=") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:13] ExecIf("Motif/+11234567890-c240", "0?Set(REC_STATUS=NO)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:14] GotoIf("Motif/+11234567890-c240", "2?checkaction") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,s,17)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:17] GotoIf("Motif/+11234567890-c240", "0?sub-record-check,rg,1") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:18] NoOp("Motif/+11234567890-c240", "Generic rg Recording Check - 1234567890 778") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:19] Gosub("Motif/+11234567890-c240", "recordcheck,1(dontcare,rg,778)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp("Motif/+11234567890-c240", "Starting recording check against dontcare") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:2] Goto("Motif/+11234567890-c240", "dontcare") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (sub-record-check,recordcheck,3)
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [recordcheck@sub-record-check:3] Return("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@sub-record-check:20] Return("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:13] Set("Motif/+11234567890-c240", "RingGroupMethod=ringall") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [778@ext-group:14] Macro("Motif/+11234567890-c240", "dial,20,TtraD(:1),771-773") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:1] NoOp("Motif/+11234567890-c240", "Blind Transfer: , Attended Transfer: , User: , Alert Info: ") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:2] ExecIf("Motif/+11234567890-c240", "0?Set(ALERT_INFO=)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:3] ExecIf("Motif/+11234567890-c240", "0?Set(ALERT_INFO=)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:4] ExecIf("Motif/+11234567890-c240", "0?Set(ALERT_INFO=)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:5] ExecIf("Motif/+11234567890-c240", "0?Set(CHANNEL(musicclass)=)") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:6] AGI("Motif/+11234567890-c240", "dialparties.agi") in new stack
[2018-04-17 18:35:46] VERBOSE[16423][C-0000001d] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Starting New Dialparties.agi
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Caller ID name is '1234567890' number is '1234567890'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: CW Ignore is:
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: CF Ignore is:
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: CW IN_USE/BUSY is: 1
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Methodology of ring is 'ringall'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Added extension 771 to extension map
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Added extension 773 to extension map
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Extension 771 cf is disabled
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Extension 773 cf is disabled
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Extension 771 do not disturb is disabled
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Extension 773 do not disturb is disabled
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: dbset CALLTRACE/771 to 1234567890
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: dbset CALLTRACE/773 to 1234567890
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: dialparties.agi: Filtered ARG3: 771-773
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] res_agi.c: <Motif/+11234567890-c240>AGI Script dialparties.agi completed, returning 0
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:9] NoOp("Motif/+11234567890-c240", "Returned from dialparties with groups to dial") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:10] NoOp("Motif/+11234567890-c240", "ringall array ") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:11] Set("Motif/+11234567890-c240", "__FMGL_DIAL=") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:12] Set("Motif/+11234567890-c240", "LOOPCNT=2") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:13] Set("Motif/+11234567890-c240", "ITER=1") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:14] Set("Motif/+11234567890-c240", "EXTTOCALL=771") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:15] NoOp("Motif/+11234567890-c240", "Working with 771") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:16] ExecIf("Motif/+11234567890-c240", "0?Set(HASH(__SIPHEADERS,Alert-Info)=Normal;volume=)") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:17] ExecIf("Motif/+11234567890-c240", "0?Set(HASH(__SIPHEADERS,Alert-Info)=Normal;volume=)") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:18] Set("Motif/+11234567890-c240", "ITER=2") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:19] GotoIf("Motif/+11234567890-c240", "1?ndloopbegin") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (macro-dial,s,14)
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:14] Set("Motif/+11234567890-c240", "EXTTOCALL=773") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:15] NoOp("Motif/+11234567890-c240", "Working with 773") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:16] ExecIf("Motif/+11234567890-c240", "0?Set(HASH(__SIPHEADERS,Alert-Info)=Normal;volume=)") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:17] ExecIf("Motif/+11234567890-c240", "0?Set(HASH(__SIPHEADERS,Alert-Info)=Normal;volume=)") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:18] Set("Motif/+11234567890-c240", "ITER=3") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:19] GotoIf("Motif/+11234567890-c240", "0?ndloopbegin") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:20] Macro("Motif/+11234567890-c240", "dial-ringall-predial-hook,") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial-ringall-predial-hook:1] MacroExit("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-dial:21] Dial("Motif/+11234567890-c240", "SIP/771&SIP/773,20,traD(:1)M(auto-blkvm)b(func-apply-sipheaders^s^1),") in new stack
[2018-04-17 18:35:47] ERROR[16423][C-0000001d] netsock2.c: getaddrinfo("pbx", "(null)", ...): Name or service not known
[2018-04-17 18:35:47] WARNING[16423][C-0000001d] acl.c: Unable to lookup 'pbx'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] netsock2.c: Using SIP RTP TOS bits 184
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] netsock2.c: Using SIP RTP CoS mark 5
[2018-04-17 18:35:47] ERROR[16423][C-0000001d] netsock2.c: getaddrinfo("pbx", "(null)", ...): Name or service not known
[2018-04-17 18:35:47] WARNING[16423][C-0000001d] acl.c: Unable to lookup 'pbx'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] netsock2.c: Using SIP RTP TOS bits 184
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] netsock2.c: Using SIP RTP CoS mark 5
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: SIP/771-00000020 Internal Gosub(func-apply-sipheaders,s,1) start
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:1] NoOp("SIP/771-00000020", "Applying SIP Headers to channel") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:2] Set("SIP/771-00000020", "SIPHEADERKEYS=") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:3] While("SIP/771-00000020", "0") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_while.c: Jumping to priority 7
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:8] Return("SIP/771-00000020", "") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: Spawn extension (from-internal, 778, 1) exited non-zero on 'SIP/771-00000020'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: SIP/771-00000020 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: SIP/773-00000021 Internal Gosub(func-apply-sipheaders,s,1) start
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:1] NoOp("SIP/773-00000021", "Applying SIP Headers to channel") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:2] Set("SIP/773-00000021", "SIPHEADERKEYS=") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:3] While("SIP/773-00000021", "0") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_while.c: Jumping to priority 7
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@func-apply-sipheaders:8] Return("SIP/773-00000021", "") in new stack
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: Spawn extension (from-internal, 778, 1) exited non-zero on 'SIP/773-00000021'
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_stack.c: SIP/773-00000021 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: Called SIP/771
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: Called SIP/773
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: SIP/773-00000021 connected line has changed. Saving it until answer for Motif/+11234567890-c240
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: SIP/771-00000020 connected line has changed. Saving it until answer for Motif/+11234567890-c240
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: SIP/773-00000021 is ringing
[2018-04-17 18:35:47] VERBOSE[16423][C-0000001d] app_dial.c: SIP/771-00000020 is ringing
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] app_macro.c: Spawn extension (macro-dial, s, 21) exited non-zero on 'Motif/+11234567890-c240' in macro 'dial'
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Spawn extension (ext-group, 778, 14) exited non-zero on 'Motif/+11234567890-c240'
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Executing [h@ext-group:1] Macro("Motif/+11234567890-c240", "hangupcall,") in new stack
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-hangupcall:1] GotoIf("Motif/+11234567890-c240", "1?theend") in new stack
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-hangupcall:3] ExecIf("Motif/+11234567890-c240", "0?Set(CDR(recordingfile)=)") in new stack
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@macro-hangupcall:4] Hangup("Motif/+11234567890-c240", "") in new stack
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'Motif/+11234567890-c240' in macro 'hangupcall'
[2018-04-17 18:35:59] VERBOSE[16423][C-0000001d] pbx.c: Spawn extension (ext-group, h, 1) exited non-zero on 'Motif/+11234567890-c240'

lgaetz · April 17, 2018, 10:54pm

[2018-04-17 18:35:42] VERBOSE[16423][C-0000001d] pbx.c: Executing [s@im-censored:1] NoOp("Motif/+11234567890-c240", "Receiving DID: 1112223333") in new stack
[2018-04-17 18:35:44] VERBOSE[16423][C-0000001d] pbx.c: Executing [1112223333@from-trunk:22] Answer("Motif/+11234567890-c240", "") in new stack

Call is answered 2 seconds after it arrives on your system. For future mention you are using GV up front, so those of us with zero GV ~~experience~~ tolerance know not to get involved.

bigjess007 · April 17, 2018, 10:57pm

I didn’t think GV sending the call in would matter since it’s still a SIP call but will do ty.

So why if it’s being answered to check for fax does the ring group stop ringing, and why is GV thinking the call wasn’t technically answered and pulling it back after 25 seconds?

Is there another way to do this?

dicko · April 17, 2018, 11:22pm

Actually no, GV does not use SIP it uses XMPP, which is another layer of complexity that will only get worse, they really don’t want to be a free VOIP server for all it is a moving goal-post that is very hard to keep up with . Just get a real SIP service maybe?

Stewart1 · April 17, 2018, 11:25pm

Inbound Route should be directed to existing Ring Group (no fax detect), which does not answer the call (unless picked up within 20 seconds). Set Destination if no answer to a second Ring Group with one entry in the Extension List.

The new Ring Group has a dummy Announcement (for example 1/2 second of silence). This forces the call to be answered at this point. Set Play Music On Hold to Ring (Asterisk will play ringback tone to the caller until extension is picked up).

bigjess007 · April 17, 2018, 11:27pm

I’m fairly certain there is a way to do this I just don’t know how to do it and am hoping someone does. And costs are an issue, which is why I’m struggling to make this work.

dicko · April 17, 2018, 11:32pm

Cost? you want a free service, that is zero cost, but generally requires a far greater +zero effort, look to Bill Simon for a relatively cheap gateway

https://simonics.com/gw/

bigjess007 · April 18, 2018, 12:08am

I don’t mind doing the legwork. And I’ve looked in to simonics. There ends up being a lag plus an extra unneeded route around and I’m not 100% convinced I need to go that route. If I have to I will but I don’t think we’re there yet.

bigjess007 · April 18, 2018, 12:13am

THANK YOU!! I think we are close. This seems to be moving the call around properly. Problem is, on the second ring group, it’s not playing the announcement I have specified. At first I thought google was just not liking the silence. So I made it something obvious. But I am not hearing it at all. Logs show it’s playing:

[2018-04-17 20:02:08] VERBOSE[26264][C-0000002a] pbx.c: Executing [7782@ext-group:17] Playback("Motif/+1234567890-538b", "customsilence&followme") in new stack
[2018-04-17 20:02:08] VERBOSE[26264][C-0000002a] file.c: <Motif/+11234567890-538b> Playing 'silence.ulaw' (language 'en')
[2018-04-17 20:02:11] VERBOSE[26264][C-0000002a] file.c: <Motif/+11234567890-538b> Playing 'followme.ulaw' (language 'en')

Stewart1 · April 18, 2018, 12:20am

I’m puzzled. If you do answer the call in the second phase (while the announcement should be playing), is there normal audio? Do you have a non-GV DID to try to see whether this issue is GV-specific?

dicko · April 18, 2018, 12:23am

That is the nature of using Google voice, it just is not a real long term and viable solution. Just fork out a few bucks a month and stop beating you head a against a wall that is constantly moving and possibly above your current pay-grade.

I’m not being insulting or in any way being derogatory to you (or any one else) , just pragmatic. Over the years is has WFM (sometimes, then it doesn’t (because they changed it) , then I fixed it, then it works again, then it doesn’t any more) , that has being going on for years, and I doubt it will stop.

bigjess007 · April 18, 2018, 5:57am

You and I are going to agree to disagree here. And this really isn’t constructive to trying to find a solution to my question via using GV. I get what you are saying. You obviously don’t like GV, don’t think it’s worth the time screwing around with it, and think a paid solution is the answer. And I disagree. It has worked for years, yes it has broken and needed fixing, but that really is the evolving nature of any technology. And as I stated, it is free, so one would expect they are going to have to put a little more effort in to getting something working that is free if they are not using it for the specific intended purpose, vs paying for something that would work without as much effort. And the reason I’m here is to get help from folks who may know workarounds to getting it working.