Another Sangoma Phone Post

[K12-Slave]

I am having heck of a time getting the Sangoma Phone Windows client working. I sign in and all I get is a 17.0.24 error

The Desktop phone Wizard seems happy:

Only errors I see in the logs are:
error [2025-12-30T17:53:46.334Z]: Error Occured in startup - undefined
error [2025-12-30T17:53:46.395Z]: Error during login

The test user I am using is in a group that has everything setup.

Service seem to be running:
±--------------------------±--------±--------±---------±-----------------------±-----±---------+
| Process Name | PID | Status | Restarts | Uptime | CPU | Mem |
±--------------------------±--------±--------±---------±-----------------------±-----±---------+
| Process Name | PID | Status | Restarts | Uptime | CPU | Mem |
±--------------------------±--------±--------±---------±-----------------------±-----±---------+
| core-calltransfer-monitor | 0 | stopped | 0 | 0 | 0% | 0.00B |
| ucp | 3255128 | online | 0 | 1 hour, 24 minutes | 0.4% | 91.11MB |
| sangomaconnect | 3263646 | online | 0 | 54 minutes, 12 seconds | 0.5% | 91.96MB |
| sangomartapi | 3274488 | online | 0 | 21 minutes, 37 seconds | 0.3% | 123.65MB |
| restapps | 3279501 | online | 0 | 7 minutes, 13 seconds | 0.1% | 79.63MB |
±--------------------------±--------±--------±---------±-----------------------±-----±---------+

[penguinpbx (C. Maj)]

Howdy! Welcome to the forums.

Were you installing this as admin or local user ?

Also there is support for commercial modules – would you please check out help.sangoma.com to open a ticket and DM me the number ?

[K12-Slave]

Thanks for the response. I am local admin on the machine, manually installed it myself to test: Sangoma-Phone-4.2.0-win-x64.msi

Will DM my ticket ID