I am trying to achieve the following:
A customer calls in, they speak to Person A who determines they need to be transferred to Person B; we do have an IVR in this instance but customers do what they want and pressing any number is common.
When Person A presses transfer the client hears the message, “Please hold the line whilst we transfer you to your Account Manager”, Person Bs phone rings, they answer, speak to Person A and then the call is transferred.
Currently in the above scenario we have follow me settings on the extension with the announcement and this is heard by Person A as opposed to the actual client. Is there anyway I can get this message to be player to the original caller via the gui or will I have to do this another way? I have started to use AGI and realise anything is now possible, but I just want to confirm there is not a tickbox or similar for the above before I get coding.