I didn’t found this problem on forum so decided to write.
One extension we have occured to not screen outboundcid when calling outside. I don’t know it was from beginning or from moment in time. Just got this incident now. Everything works fine for this user, calls, cdrs etc.
Problem is in the database. When i connect to sqlite database and select from astdb for AMPUSER/60886 i see all the variables:
/AMPUSER/60886/outboundcid|xxxxxxxxxx (changed fo Xes to hide)
but when i type in Asterisk CLI> database show AMPUSER/60886
I see only one line:
/AMPUSER/60886/accountcode : 60050
1 results found.
For all other extension I see full configuration after typing database show AMPUSER/XXXXX. Only this one has a problem. Deleting and Creating this number again doesn’t help. The same situation. So I suppose Asterisk can’t see /AMPUSER/60886/outboundcid|xxxxxxxxxx and does not present this number outside. Call logs suggest the same.
Only difference I see in configuration for this extension is that “Internal Automatic Answer” (I translate from polish) isn’t set neither ‘Off’ nor ‘Intercom’. In all others I have ‘Off’. Here I can’t change this. After Submit and Reload configuration it stays the same.
Anyone can help? Any suggestions?