[Amportal-users] scratching my head about how to do this inf

General Help
1

Asterisk can allow an extension to be entered at any IVR/Digital
Receptionist so the * would seem rather redundant. Just say “If you know
the extension you want, press it now or wait on the line for the next
attendant.”

  1. Create a queue to ring the stations you want with the appropriate
    timeout and fallback.
  2. Create an IVR as your intro with “t” as your timeout value.
  3. t is the timeout value and goes to the queue you created in step 1.

Somebody calls in and can hit an extension at any time. You could add an
IVR for a company directory as well if you want. If they don’t hit
anything, make the IVR timeout value bump to the Queue. In the queue
setup a maximum ring time and then a fallback to a voicemail box. That
should do the trick.

Peter Rofner
Tomato Pi
http://www.tomatopi.com

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of ca-uk
Sent: Wednesday, November 15, 2006 5:18 AM
To: [email protected]
Subject: [Amportal-users] scratching my head about how to do this
infreepbx…

Hello

I’ve been playing about with freepbx for a while now - it’s good.

However, i want to achieve the following and can’t work out how to
implement it in freepbx - could someone take a look and let me know if
it’s possible or if i have to hack around with configs.

  1. Customer dials in
  2. Message says 'if you know extension, press * and enter it now,
    otherwise please hold while we connect’
    3a. From here, if they press * they can enter an extension, if valid it
    dials that extension and goes to VM if unavailable, if invalid then give
    message and go back to queue.
    3b. If they hold, then it tries hunting through sip extensions and then
    tries follow me numbers
  3. If after a period of time, say 2 minutes, nobody could be reached
    then it plays a ‘sorry, blah’ message and takes them to voicemail.

Does this make sense? Can i do it within freepbx?

Thanks

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2

thanks - i’m almost there

i want to use a follow me and use the ‘confirm calls’ feature - but i want to use this on a call i place to my home phone.

i add the number into the extension list of the follow me, tick the confirm calls and select a remote announce message.

this rings my home phone, but when i pickup it just hangs up. any ideas? can i use this feature? i need it because otherwise my voicemail (or bt callminder if my line is busy) will pickup and cause problems…