"always" call recording not recording "parked" calls

General Help
#1

Hi

I have setup FREEPBX 2.5.1.1 and want to record all calls - I have set my extensions to record in and out to “always” however I see that if a call is parked and then retrived the “parked” call is not recorded - Is this correct behavior ? Can I set FREEPBX to record “parked” calls - Any help would be appreciated

Brendan Redmond

#2

I have some further information that may be of interest . The problem with retrived parked calls not being recorded is a ASTERISK issue , there is a problem in res_features.c ( parked calls handler) park_exec - ast_set_flag(&(config.features_callee), AST_FEATURE_REDIRECT); - This seems to not set the *1 feature code - I know a little “C” however not enought to solve the issue !

Also to get around this problem I wanted in FREEBPX to be able to take control of the process of picking up parked calls i.e when 701 is dialled I want to do some stuff ( like record the call!) so I added this to extensions_custom.conf

  • [from-internal-custom]

exten => _70Z,1,NOOP(HERE--------------------710-----------------------GOT-IT AND RECORD)
exten => _70Z,2,Macro(record-enable,${CALLERID(number)},OUT)
exten => _70Z,3,parkedCall(${EXTEN})

However this code is only executed if you dial say 701 and there is not call parked on 701 - If there is a call parked on 701 the FREEPBX take over and my custom code is not executed -

I then discoverd that this is because in extensions.conf ( from-internal-xfer)
the include “parkedcalls” is before the include “from-internal-custom” .

It you swap these around my custom code works ( eg. 701) get executed !)

[from-internal-xfer]
; applications are now mostly all found in from-internal-additional in _custom.conf
include => parkedcalls
include => from-internal-custom

change to be
include => from-internal-custom
include => parkedcalls

I know you are not susposed to change extensions.conf - however it looks like this file does not change with a reload etc ?

regards

#3

extensions.conf will when you upgrade things.

Please post your notes about changing the order if the includes as a bug report so that it can be addressed by the development team otherwise it will get lost here.

#4

Upgraded to FreePBX 2.10 and the parked call recording does not work when extensions are set to record always in and out for external and internal. Any suggestions?

#5

It works for me and just tested that indepth. You would need to provide a call flow example of what you are doing and what is and is not being recorded.

#6

Sorry for the delay.

All extensions are set for always record and reception ring group set to record always

Call flow as follows:

  1. DID routes to time condition (time condition = true)
  2. Call rings reception ring group
  3. Receptionist answers and caller asks for Mr. A
  4. Receptionist parks caller
  5. Receptionist pages for Mr. A to pickup parked call
  6. Mr. A picks up parked call and starts conversation, then hang up.

Step # 6 is not being recorded

#7

Are you sure step 6 is not part of the initial call recording? I have not tried this with a ring group.

#8

After 3 hours of looking under the hood of the “new and improved” FreePBX 2.10, I added the following code to the top of extensions_custom.conf:
(previous versions have different fixes/changes required)

include => parking-record

[parking-record]
exten => _7Z,1,NOOP(${EXTEN} recording)
exten => _7Z,2,Gosub(sub-record-check,s,1(exten,${CALLERID(number)},))
exten => _7Z,3,parkedCall(${EXTEN})

NOTE: I use 70 as park, not 700. If you use 700, then change the “7Z” to “70Z” in all 3 lines above.

This will turn on recording after a call is “unparked”. It will follow the “Internal Inbound Call Recording” setting, as set per extension. The CDR will show a call from the pickup extension to your park number, not the caller ID of the original call. Since 2.11 will probably have all of this re-written, I didn’t take it any further at this time.

Happy recording!

#9