Why do you need superfecta or another CID lookup source in FreePBX? If you turn CNAM Display at the Bandwidth level, they are doing the lookup. So what is the raw CID Name they give you before these other lookups happen at the PBX level?
I was testing Superfecta and looking into the possibility of adding a CID Lookup source as the Caller ID’s coming in from Bandwidth are always something like “MONTREAL, PQ” <5141234567>
I opened a ticket with bandwidth to inquire on this.
I recently got the following response.
"Hi Daniel, when calling CAN > CAN there is no CNAM dip that occurs so you need to program the SIP header for calls between Canadian TNs in order for anything to display. Canada does not use caller ID databases. BW does not program SIP header, we only replace the information with results of a dip in cases where TNs are calling within the US. Feel free to reach out with additional questions.
you should be able to insert this information in the call flow in the SIP header. To my knowledge no additional masking is needed beyond that to display when calling CAN > CAN."
Their support isn’t for FreePBX, so I am wondering how I can resolve this on our end.
Well my point is, this really isn’t a FreePBX issue. What happens when caller id name is turned on at Bandwidth? Does the City, State/Province still display in the name or is it blank? If you use a lookup tool online does the result change to something else?
This has been ongoing for a while. A ticket was opened and closed previously but unresolved.
I was then under the impression I am doing something wrong in my configuration, which I verified a number of times.
A new ticket has been opened. Only today I am under the impression the issue is on their end.
Thank you. We can close the ticket.