Alert-info and transfered calles

Hi all,
I have a user who wants to see all inbound calls come in with only light flashing and all internal call to ring the phone.
This all works fine, except when a call is transferred from an inbound trunk. My Alert-info string “external” is not changed during transfer and hence the phone will not ring. I asked my friend Google, and all he could tell me is others are having the same issue and an attended transfer is the only way to change the alert-info tag. This does not work for me with all GXP2100 Grandstream phones.

Is this something I have to live with, or is there a workaround/fix for this?

I’ll appreciate all comments and help,


FreePBX: 2.210.62-5

Is no one having this issue? Did I post in the wrong forum? Do I smell bad and need a shower? Has the world ended and I don’t know about it?

Anyone out there?


Could someone just answer me? Anything will do, so that I know my posts are being read.

I’ve been reading posts on this forum for weeks now, and it seemed that members are quiet active, but now I’m beginning to wonder if my posts are even being read.

I can see you threads, never had this issue so had nothing to say.

Welcome to the forums anyway.