I have FreePBX v15.0.37 Asterisk 18.9-cert4 and I have multiple queues configured with all static agents and
Agent Restriction = Extensions Only and
Skip Busy Agents = Yes + (ringinuse=no)
My understanding (and experience) is that the agent should show “busy” or “in use” in all queues if they are on the phone, however this does not appear to be working and I can’t find what button to click or config to fiddle to fix this:
# asterisk -rx 'queue show' | grep 6214
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (Not in use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (Not in use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (Not in use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (In use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (Not in use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Agent 1001 (Local/[email protected]/n from hint:[email protected]) (ringinuse disabled) (Not in use) has taken 15 calls (last was 1696 secs ago) (login was 6579 secs ago)
Any ideas why this agent shows “In use” on 4th queue and “Not in use” in the others?
Thanks!