Agent Idle time in Queue Reports

Commercial Modules
1

Hi All, is there a way I can see agent total idle time in a queue? For example if agent logged into the queue for 3 hours, he took 3 calls and total talk time is 30 minutes, so he was sitting idle for 2 hours and 30 minutes. Can this be seen in Queue Reports somewhere?

2

Not sure which queue reports tool you use. With Asternic you can.

1 Like
3

Hi @PitzKey, Iā€™m using QXact module.

4

You can also do this from the asterisk CLI with

queue show 600

where 600 is the ID of the queue.

5

With queue show 600 it does not show agent idle time for the whole day. We need to reflect in QXact Reports.

6

QXact is a commercial module. I would reach out to Sangoma for support.

7

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