Afterhours Call forwarding/RPID suggestions

Hey Guys,

Sorry if i am overthinking this (or most likely under) but we have started using an afterhours.ai platform as an external service.

It has worked pretty well, other than my only thought in how to forward the call via our time condition is with a misc destination of the services remote number.

The problem with that is its dropping the RPID (which is enabled on our trunk) so all calls show as coming from our number.

Do you have any other suggestions to forward the calls externally on our time condition without stripping the Remote Party ID?

Thanks

A colleague suggested a ring group which seems to work fine.

Thanks guys

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.